Terms and Conditions
These are the terms and conditions of Drem Timber and Fencing Limited, The Timber Yard, Fenton Barns, North Berwick, East Lothian, EH39 5AN, registered in Scotland under company number SC292575.
Orders
When you place an order with us, whether online, over the phone or in person, we will provide either a verbal or written quote to confirm the price, specification and quantity of goods you have enquired about.
Online Orders
Where you place an order on our website (dremtimberandfencing.co.uk) you will be directed to a page that allows you to place your order and enter your payment details. We will contact you direct to confirm your order and arrange delivery.
Yard Orders
Where you place an order directly with our yard office you will be required to pay for the goods prior to collection or delivery. We offer various payment methods – Bacs, card or cash. If you have a credit account with us payment terms are net 30 days following end of month of the invoice date.
We are entitled to terminate credit accounts at any time, for any reason, including where we have reasonable concerns that you may be unable to make payments on your credit account.
Delivery
Delivery dates are approximate unless a specific date has been agreed. We will do our very best to meet your requirements but due to any unforeseen circumstances the delivery date may have to be changed. You will be given notice if this occurs.
Risk and title to the goods passed to you on delivery where you have made payment in advance. Under a credit account title does not pass until payment has been received in full.
Claims for non-delivery or damaged goods must be received either verbally or in writing within 3 days. Email [email protected]
Your right to cancel
As a consumer you have the right to cancel within 5 days of your order and up to the point of dispatch. Cancellations must be made either verbally or by email. Any monies paid will be refunded to you.
Return of goods is accepted provided that the goods are in the same condition and have not been used. A restocking charge may apply. This does not apply to bespoke goods that have been specially sourced and/or machined to your requirements. These are not refundable. A delivery charge will be applied if a pick up is required to complete a return.
We may cancel your order at any time. Where we do so we will refund you the price you have paid.
Liability
Our liability under these terms is limited to the value of the goods you have purchased. We are not liable for any indirect or consequential loss.
We are not liable for any failure to perform our obligations under these terms where this is due to a force majeure event.
Liability
No third parties have any rights under these terms and conditions and the Contract (third party rights) (Scotland) Act 2017 is excluded.
We process your personal data in accordance with the UK Data Protection Act 2018.
These terms and conditions and any non-contractual obligations are governed by Scots law and the Scottish courts have exclusive jurisdiction to deal with any dispute hereunder.